Namyt Refund Policy
Effective date: September 29, 2026
1. Who and what this covers
This Policy covers the paid Pro plan. The free plan requires no payment, so refunds do not apply to it. For Consultants in Ukraine, the seller of the subscription is the FOP (Kateryna Pertsiukh), tax ID 3181812284, Ukraine, 36004, Poltava Oblast, Poltava, Davydovskoho Ln., 9, apt. 21. This Policy supplements the Terms of Service (Section 9) and the Privacy Policy.
2. Try before you pay
Before paying, you can use the free plan and the trial period with no limit on the number of meetings (Terms of Service, Section 9). You only pay when you decide to continue on Pro.
3. Cancelling a subscription
You can cancel at any time: on namyt.com or by writing to hello@namyt.com. Cancellation takes effect at the end of the period already paid for. Pro access continues until that date, and no further charges are made after cancellation.
4. When we refund
We refund the payment in full in the following cases:
- Mistaken or duplicate charge. You were charged twice for the same period, or an amount that does not match the plan you chose.
- Charge after cancellation. We charged you for a period that began after you cancelled, and the cancellation was made in time.
- Payment that does not meet Section 9 of the Terms of Service. We cancelled the subscription because the buyer does not meet the conditions for payment in hryvnia that you confirmed when purchasing (for example, the payment was made from abroad with a card from a foreign bank).
- Required by law. A refund is expressly required by mandatory consumer-protection law. If you are a consumer under that law (you use Namyt for personal purposes, not for business), you have the rights the law gives you, including the right to withdraw from a distance contract within the period and in the manner set by law, and rights in case a digital service does not conform to the contract. We will honour them to the extent they apply. This Policy does not limit your rights as a consumer.
Outside these cases, amounts paid for the current period are not refunded: you can use the service while it is paid for, and cancellation stops the next charges.
5. How to request a refund
Write to hello@namyt.com with the subject "Refund" and include your Telegram username or Telegram id, the date and amount of the payment, and the reason. We will reply within 5 business days. If the request is justified, we refund to the same card the payment was made with. The time it takes to arrive depends on your bank.
6. Payments through Paddle
Once Paddle is enabled for Consultants outside Ukraine, payments are made through Paddle as the seller (Merchant of Record). Refunds for such payments are handled by Paddle under its Buyer Terms; you can send a refund request to Paddle directly or to us.
7. Contact
Refund questions: hello@namyt.com.